Terms and Conditions

AISL Academy e-Shop is operated by AISL Academy, a brand operated by AISL Academy HK Limited (“AAHK”). These Terms and Conditions are entered into by and between you and AAHK, and are binding upon both you and AAHK. Please be advised that AISL Academy e-Shop only serves as a platform for course purchases. The courses you purchase are provided by Invisible Thread Limited and Russell Academy (collectively, the "Course Provider"), and you agree to exercise your own judgment when purchasing or participating in any course.

AISL Academy assists you in communicating with the Course Provider for administrative matters of the courses, including but not limited to enrolment, course changes, withdrawal and refunds. The Course Provider  is solely responsible for all other aspects of the courses, including the content design, preparation, delivery and quality assurance of the courses.

Unless otherwise explicitly stated, these policies and terms and conditions apply to all courses offered by the Course Provider. These terms and conditions and policies are designed to ensure program quality, administrative efficiency, and the protection of intellectual property. Before purchasing any course, you should carefully read these Terms and Conditions (minors should read them in the presence of a guardian).

 

By filling in the required information as prompted on the course purchase page and completing payment, you acknowledge that you have fully read, understood, and accepted all the provisions of these Terms and Conditions and the Privacy Policy. If, during your review of these Terms and Conditions and the Privacy Policy, you do not agree with any part of them, you should not purchase any course.

 

1. Points to Note Before Purchasing Courses

• You can browse course information by logging into your Shopify account. When purchasing a course on the AISL Academy e-Shop, please carefully confirm important details such as the course provider, course schedule, price, and content at the time of order placement. If course slots are limited, they will be allocated on a first-come, first-served basis.
• Full payment is required at the time of purchase. Enrolment will not be confirmed unless full payment has been made.
• To amend enrolment details, please notify us in writing via Customer Service at WeCom or email to cs@aisl-academy.com. For specific terms and conditions on course withdrawals and changes, please refer to the sections below.
• Please carefully check the course schedule, content, delivery method, and related requirements (as indicated on the course purchase page).
• All enrollment rights are non-transferable. The enrollment is processed based on the student information provided in the student information collection form. Students’ identity will be verified in each course. No non-registered student is allowed to attend courses.

 

2. Collection of Student Information 

• A confirmation email, which contains a link to the student information collection form, will be sent upon successful course purchase. Please regularly check your inbox, including the spam folder, to ensure you receive our communications and respond promptly. If you do not receive the email, please contact us promptly to update your contact information. Any missed courses due to unread emails, emails being classified as spam, or failure to provide student information in a timely manner will be your responsibility.
• To ensure we can reach you quickly in emergencies, please provide at least one local phone number for an emergency contact. In case of an incident, we will first attempt to call this number; if we cannot reach you, we will notify you via email.
• If you are unsure whether the information provided in the student information collection form is accurate, please email cs@aisl-academy.com to update it. Accurate contact information is critical to our service quality. Please note that if you opt out of receiving our emails, you may miss important course-related information.

 

3. Policy on Withdrawal, Changes, Cancellations and Absence 

Participants who successfully enrol in a course can make withdrawals, changes, cancellations, and take absences according to the policy outlined below. Please note that all the relevant requests must be submitted in writing according to the table Refund and Change of Booking Eligibility below.

AISL Academy will actively assist you in communicating with the Course Provider or reaching a negotiated resolution.

Refund and Change of Booking Eligibility

Category	One-on-One Courses	Group Courses
Withdrawal	Completed and signed withdrawal request form, which can be obtained by contacting customer support through official WeCom or email cs@aisl-academy.com, should be submitted before the course starts. - Notification in 10 or more working days before the first class: Full refund. - Notification in more than 24 hours to 9 working days before the first class: 95% refund. - Notification in less than 24 hours before the first class: 90 % refund.	Completed and signed withdrawal request form, which can be obtained by contacting customer support through official WeCom or email cs@aisl-academy.com, should be submitted before the course starts. - Notification in 10 or more working days before the first class: Full refund. - Notification in more than 24 hours to 9 working days before the first class: 95% refund. - Notification in less than 24 hours before the first class: 90 % refund.
Course Transfer	- Maximum one change per booking, with a completed and signed transfer request form, which can be obtained by contacting customer support through official WeCom or email cs@aisl-academy.com. - Transfer to another one-on-one course: 5 working-day notice period required. If the new course fee is higher, the difference must be paid; if lower, no refund for the difference. - Transfer to a group course: 5 working-day notice period required. Only available if the target group class is already running.  Unused one-on-one lesson fees (after notice period) can be counted towards the price difference for group tuition.	- Maximum one change per booking, with a completed and signed transfer request form, which can be obtained by contacting customer support through official WeCom or email cs@aisl-academy.com. - Transfer to another group course: 5 working-day notice period required. If the new course fee is higher, the difference must be paid; if lower, no refund for the difference. - Transfer to a one-on-one course: 5 working-day notice period required. Unused group lesson fees (after notice period) can be counted towards the price difference for one-on-one tuition.
Leave of Absence	- After the course starts, written requests to the Course Provider for leave due to personal reasons are required. - More than 24 hours before class: Class is canceled, no fee deducted, and a make-up class can be scheduled. - 12–24 hours before class: 50% of the class fee is deducted. - Less than 12 hours before class: 100% of the class fee is deducted.	- After the course starts, written requests to the Course Provider for leave due to personal reasons are required. - More than 24 hours before class: Class continues with other group participants, no fee is deducted. - 12–24 hours before class: Class continues with other group participants, 50% of the class fee is deducted. - Less than 12 hours before class: Class continues with other group participants, 100% of the class fee is deducted.
Early Departure, Absence, or Withdrawal on/after Class Start Date	- 100% of the class fee is deducted.
Course Cancellation	- If cancelled by the Course Provider, 100% of the fees for cancelled classes will be refunded.	- If cancelled by the Course Provider, 100% of the fees for cancelled classes will be refunded.

 

Course Cancellation Policy

• If the minimum number of participants, as specified on the website, is not met, AISL Academy reserves the right to cancel the course one week before its start date. In such cases, students may choose a full refund or a course transfer.

Changes to Course Date, Time, Instructor, or Delivery Method

• Course Provider reserves the right to adjust the course date, time, instructor, or delivery method and notify parents promptly of any changes. If a student cannot attend the adjusted course, they may choose a full refund or a course transfer.

Refund Requests

• To request a refund or withdrawal, please submit the Course Withdrawal and Refund Form, which can be obtained by contacting customer support through official customer support at WeCom or by email cs@aisl-academy.com.
• Refund requests will be processed within 60 days upon receipt of a fully completed and signed Course Withdrawal and Refund Form and relevant supporting documents. The Course Provider will review the documents, confirm eligibility, and give approval for AISL Academy to process the refunds.
• If the Course Provider approves to refund, the refund amount will be returned to you via the route you indicate in the Course Withdrawal and Refund Form. However, any third-party payment platform fees or bank charges incurred during the refund process will be deducted from the refund amount.
• All refund requests are subject to the final decision of the Course Provider and AISL Academy.

 

4. Third-Party Products and Services

Products purchased on the AISL Academy e-Shop include products or services provided by the Course Provider. When using its products or services, you may be subject to additional agreements or rules, which you should carefully read and comply with. Any disputes arising from the use of the Course Provider’s products or services should be resolved directly with the Course Provider. AISL Academy bears no responsibility but will provide necessary assistance with the aim of reaching an amicable resolution between you and the Course Provider, and as required by law. 

 

5. Dispute Resolution

In the event of a dispute with the Course Provider, you may first negotiate directly with the Course Provider.  If it remains unresolved, you may request assistance from AISL Academy before considering one of the following resolution methods:

 

• Seek mediation from a consumer association or other legally established mediation organization;
• File a complaint with relevant administrative authorities;
• Submit to arbitration based on any arbitration agreement with the Course Provider (if applicable);
• Initiate legal proceedings in a court of law.

 

6. Information Policy

AISL Academy places great importance on protecting users’ personal information. By using AISL Academy e-Shop, you consent to the collection, storage, protection, use, and disclosure of your personal information in accordance with the privacy policy published on the platform. AISL Academy aims to clearly explain its handling of your personal information through its privacy policy and recommends that you read it in full to better protect your privacy. Additionally, please note the following:

• Your enrolment information is a key focus of protection on the AISL Academy e-Shop, and necessary technical safeguards are in place. However, due to the open nature of the internet and rapid technological advancements, AISL Academy is not liable for information leaks caused by third-party factors.
• AISL Academy is not responsible for privacy breaches caused by you sharing your account information with others or using a shared account.
• If you are a minor, you must consult and obtain your guardian’s consent before providing information to AAHK or making purchases on AISL Academy e-Shop. Please review our Privacy Policy.

 

7. Minors Clause

If you are under 18 years old, you must use or purchase AISL Academy’s products and/or services under the supervision and guidance of your guardian, with their consent, and after carefully reading and agreeing to these terms and conditions.

Special Notice for Guardians

• As a guardian, you should guide and supervise the enrolment and usage behaviors of your minor. If your minor uses AISL Academy e-Shop and its services, the platform will assume their actions have your consent.
• When your minor uses AISL Academy e-Shop and its services, they may incur charges for paid features. Minors must make purchases under the guardian’s name or with the guardian’s explicit consent. As a guardian, please safeguard your payment devices, accounts, and passwords to prevent unauthorized purchases by your minor through your Shopify account.
• AISL Academy prioritizes the protection of minors’ personal information. Minors should exercise caution when providing personal information. AISL Academy will handle minors’ privacy in strict accordance with the methods outlined in the platform’s Privacy Policy.
• If your minor uses AISL Academy’s products or services without your consent, you may notify the platform through cs@aisl-academy.com to address the issue.

 

8. Photos / Videos Guidelines

During online classes provided by the Course Provider, instructors and staff may request that cameras remain on to monitor students’ classroom engagement, enhance interaction, maintain focus, and improve class efficiency.

Photos or videos may be taken during classes for purposes such as post-class review or teaching quality supervision by the Course Provider. These will not be shared with third parties without the consent of the parties involved.

If parents do not wish for their child’s photos or videos to be used for purposes set out above, please indicate this on the student information collection form or contact us via email at cs@aisl-academy.com. 

 

9. Intellectual Property and Related Rights

All products, technologies, and programs on AISL Academy e-Shop are the intellectual property of AAHK and/or the Course Provider. Without permission from AAHK and/or the Course Provider (as applicable), no one may (including but not limited to) illegally copy, distribute, display, mirror, upload, or download such content. Violators will be held legally accountable. 

 

10. Governing law and dispute resolution

These terms and conditions, and any access to or use of the services provided through AISL Academy e-Shop shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.

In the event of any dispute, controversy, or claim arising out of or relating to these terms and conditions, or any content or service obtained from or through AISL Academy e-Shop, the parties shall first attempt to resolve the matter amicably through good faith negotiations.

If the dispute cannot be resolved through negotiation within thirty (30) days, it shall be referred to and finally resolved by arbitration. The arbitration shall take place in Hong Kong in accordance with the UNCITRAL Arbitration Rules as at present in force.   The appointing authority shall be the Hong Kong International Arbitration Centre (“HKIAC”). The arbitration shall be managed by the HKIAC in accordance with its practice, rules and regulations. The place of arbitration shall be in Hong Kong at the HKIAC. There shall be one arbitrator who shall be appointed by the HKIAC. The language to be used in the arbitral proceedings shall be English and the applicable law of the arbitration shall be Hong Kong law.

 

11. Disclaimer

AISL Academy fulfills its basic obligations in accordance with the law but is not liable for breaches of contract, performance defects, delays, or changes in performance content caused by the following:

• Force majeure events, such as natural disasters, strikes, riots, wars, government actions, or judicial/administrative orders;
• Public service issues, such as power outages, communication network failures, network congestion, or third-party factors like hacker attacks;
• Regular or emergency equipment and system maintenance, equipment or system failures, or network and data security issues, despite AISL Academy’s good-faith management efforts.

Precedence of English Version

These Terms and Conditions are drafted in English and translated into Chinese. In the event of any inconsistency between the English version and the Chinese translation, the English version shall prevail.